Track your order
If there have any problem with the delivery status,please contact the courier before contacting us by e-mail(firstname.lastname@example.org).
If you choose the USPS Shipping, you can click this link to inquiry the logistics information:http://www.ec-firstclass.org
Order Processing Time
If you place the order on Sunday or Chinese holidays,your order will be dispatched on the next working day.In some cases delivery may take longer than stated due to security and customs clearance.
WRONG ADDRESS DISCLAIMER
Please write your correct email address and preferably your contact number so that we could contact you. (Orders returned to our warehouse due to incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.)
Custom Duties Disclaimer
1. When the goods sent from China, We are not responsible for any charges/duties/taxes( customs fee vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties.) However, if there's special requirement on the invoice amount to customs clearance, pls take the initiative tell our service team. We'll work out a proper method together with you.
2. When the goods sent from U.S to U.S customers, no need to worry about this.
Shipping & Billing Information
It is highly recommended that your shipping address should be the same as your billing address. Your order will be subjected to a fraud risk assessment and the order could be withheld or delivered to your billing address if the risk of fraud is anticipated as high.